Service

In addition to handling thousands of insurance claims to the very highest standard, we’ve built a service model that delivers value to you and your policy holder.  Every claim is 100% traceable. Each instruction is handled by a single team member from beginning to end. Our claim validations team works alongside our technicians, sharing information, insight and understanding. We believe this approach ensures the best possible levels of service to you and your policy holder.

Brand

We understand that your brand and its reputation are of utmost importance to you and we’ll provide a service that ensures we never disappoint. We do that by employing highly skilled people who understand the value of what they do. Moreover, our people are passionate about what they do – and that means you’re getting the best level of service in the business.

Monitoring

We’ll let you monitor and assess our processes and we can adapt to the way your company works. We collaborate to ensure services levels exceed expectations, informing underwriting decision processes. We process your claims with care and efficiency – we want to help you to minimise costs and resolve your customers’ claims with simplicity and ease.

Understanding

As we handle claims and repairs in-house, we believe we are extremely efficient. There’s nobody else in the chain, just us. We pass that value, efficiency and transparency on to you, saving you time and money. We understand that policy holders have busy lives, not dictated by office hours. We can even offer bespoke call handling services, up to 8pm in the evening.

Fraud

From the moment we receive a new instruction we follow strict procedures to ensure the claim is dealt with promptly, efficiently and professionally. We understand how the process of handling claims works. Our team of highly skilled technicians work closely with our customers to provide accurate and detailed reports to validate and spot potential fraudulent or inconsistent claims. Inspections are completed on the day of receipt and photographs are taken of all items received and can be attached to reports for your perusal.

Data protection

We understand the importance of data protection and if a unit should be declared beyond economical repair, the hard drive is removed and stored in a fire proof safe for an agreed time period before destruction. A copy of our data protection policy is available on request.

Bespoke quoting

We can tailor-make pricing structures to suit your requirements, either by offering a fixed price repair or an individual quote for each claim. If an item is not repairable we can also advise on a suitable replacement.

Parts and salvage

Waste Electrical and electronic equipment (Weee) is the fastest growing type of waste in the UK and we are committed to disposing of electronic equipment responsibly.  This means making sure that salvage is disposed of in accordance with European regulatory requirements.